Dmitriy

Please beware!!! Dmitriy does not take responsibility like an agent. He only organises car and driver.Our driver Victor was great and we had a good time. Unfortunately, because we were not informed of certain conditions, we wasted a lot of time on our trip and out of the three places decided we could only visit two.We eventually only visited Kolsay lake 1 and Charyn Canyon.

Dmitriy did not inform us that we were required to carry our passports for the trip and we only had photocopies.We were stopped at the border and fined 6300 tenge per person, for no fault of ours as Dmitriy did not bother to inform us about the requirements of travelling to Kolsay Lake.The day before the trip at 9.30 pm we were trying to track down Dmitriy as there was no information from his side for the trip the next day.We wasted 2.5 hours with the border security and eventually after paying the fine, we left and due to shortage of time only managed 30 minutes at Kolsay Lake.After this we were taken for lunch which was organised at a local home.There Victor, our driver decided he wanted to buy butter and we were made to wait in the car for another 30 minutes till he got the butter packed for himself.As we reached the road to kaindy lake victor showed us two cars which were stuck there and said we could decide if we wanted to go further or turn back.having no knowledge of the area we decided to turn back but felt that it was only a way to dissuade us to go further as enough time had been wasted at the border and there was barely time to see it. we felt cheated as Dmitriy should have informed us that we were required to carry our passports.Dmitriy also has no knowledge of his terms with Indy guide.After the trip he kept insisting on full payment without considering the 10% advance already paid by us to Indy Guide.It was a task explaining anything to him.

Suggest to try somebody else as he is extremely unprofessional.

so so